Red Door Gifts and Boutique ships merchandise to locations within the United States for a flat rate per order of $6.95.
Orders are shipped within 2-4 business days unless your item states it’s a pre order. We do not process or ship orders on weekends or holidays. Orders are shipped via USPS priority or first class depending on weight and usually arrive between 2-5 business days.
We also offer free in-store pickup for local customers. Please include a note or call us with details on when you plan on picking up your items. We give customers a 3 day time period to pickup their items. After the 3 days, we will call and remind you of your items. If you are unable to pick up items in a timely fashion, we will ship them to you at buyer’s expense ($6.95 flat rate shipping)
The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to USPS. Therefore, Red Door Gifts and Boutique is not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.
Please note that Holiday shipping will vary depending on the US Postal Service.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, you can then send the item back to 700 N Pine St. Rolla, MO 65401 and once received, we will process your request or ship out the new size.
You can also return your item in the brick and mortar store for STORE CREDIT to be used in the brick and mortar store. It cannot be used online.
You can always contact us for any return question at email@example.com.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 27th and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.
Due to our items selling quickly we are unable to hold items for an exchange and we cannot guarantee we will have your needed size in stock by the time we receive your original order back.
Color(s) of items depicted online may differ in person than when viewed on computer screens, smart phones, tablets or other device. We will do our best to depict accurate information on color, but are not held accountable for color confusion as each device represents colors differently.
Sizes of items are depicted as accurately as possible. We offer many different brands and each one sizes a little differently. We do our best to relay accurate sizing information and are not held accountable for sizing differences between brands and production lots.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.